Privacy policy

Who we are

Our website address is: https://condortracer.com.

Your privacy matters

This privacy policy is effective as and from 17 March 2023.

Introduction

Your privacy is important to Condor Tracer and maintaining your trust is paramount to us. We are fully committed to keeping your personal information safe. This privacy policy is intended to provide you with information about the personal information we collect and how that information is used and shared. We collect personal information about you when you access this website or other websites controlled by us or by a company within our group and or when you use any of our products, applications or services (collectively our “Services”).

This document outlines our approach to compliance with the General Data Protection Regulation (GDPR) and all other relevant data-protection legislation. It also sets forth your privacy rights. Please take a moment to familiarise yourself with our privacy practices.

It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

We value your opinions. Should you have any questions or comments related to this privacy policy, please contact us using the form on our home page.

Changes to this privacy policy

We may update this privacy policy from time to time. If we make changes, we will notify you by posting a notice on our website and, where appropriate, sending you a notification.

Who we are and how to contact us

Throughout this privacy policy, “we” “us” and “ours” refers to Condor Tracer. We are the company that controls your data known as the “data controller” under data protection law. We can be contacted through the contact us form on our home page.

Information we collect and how we use it

We collect and use your personal information for a variety of reasons including:

To reach out to us, or register for a newsletter

To register for our newsletter, or to reach out to us, so that we can contact you, you may need to register with us online.

We will use your personal information to carry out our obligations arising from any contract you as our customer have entered into with us, including sending important notices such as communications relating to payment, delivery services, changes to our terms, conditions, and policies and to notify you about changes to our service.

We may notify you by phone, post, email, SMS text or through other digital media depending on the content of the notification and your preferred contact mechanism.

We will also use your personal information to provide you welcome emails to help you get the most out of your subscription, subscriber-only content (e.g. specially selected articles and subscriber-only newsletters) and subscriber rewards which may include competitions, events and offers that are available exclusively to our subscribers.

If you cancel your subscription with us, we may use your personal information for direct marketing (provided you have not objected to us using your details in this way). We will generally send you direct marketing by email. We will use your information for a reasonable period of time after your relationship with us has ended. Specifically, we will send you a short series of emails to remind you of the benefits of a subscription with us. You have the right to unsubscribe to receipt of these emails at any time by contacting us. We rely on the lawful processing ground of our legitimate interests which are:

To keep you informed of the benefits of a subscription.
To develop and maintain relationships with our customers.
To implement customer-retention and win-back strategies.

To facilitate registration through social networks

We may collect your publicly available social media profile details including your name and email address when you sign up for one of our services through a social media account. We may use these details for the purposes of our registration process in order to enter into a contract with you. We may also automatically import your profile photo and membership status of Facebook, LinkedIn, Instagram and Twitter if you choose to make these details public. Where we do, we do so in pursuit of our legitimate interest in understanding the demographics of our customers and readers.

To deliver marketing, promotions and to conduct research

To receive marketing communications
We may periodically send promotional emails about features, events, and exclusive offers to the email address you have provided – we will only do so with your consent. We have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing communications tailored to your interests. You may at any time choose not to receive marketing communications by informing us.
To participate in a survey or poll
We conduct surveys and polls that we use to produce original research from our readers. Your participation is entirely voluntary. You may consent to us contacting you at the email address provided to participate in this research. We do not track individuals but look at the information in the aggregate. Any opinion you express, therefore, is anonymous. From time to time, upon completing a survey or poll, we may ask for your email address for competition, promotional or gifting purposes. Participation is entirely voluntary and this information is processed and stored separately from the information you provide us for the survey or poll. Where you provide this information to us, it will be processed only to administer the competition or promotion.

To deliver our content to you

To provide you with an email newsletter
We occasionally send out newsletters. We will only send you these newsletters with your explicit consent. We collect and use your information to send you the newsletter(s) you have requested and in some cases to personalise the email we send. You can opt out at any time by contacting us.e
To provide an alert service
With your consent, we will process your personal details for the purpose of sending you the alert service you have requested. If you prefer not to receive these alerts, you can opt out at any time by contacting us.

To understand how you use our services

To track how you gain access to or read our content
We collect information relating to your use of our services to track how you gain access to or read our content.
To measure the effectiveness of our email communications
We use such technologies to determine whether you’ve opened an email communication from us or clicked on a link contained in an email. Collecting information in this manner allows us to gather statistics about the usage and effectiveness of our services and products, including our email newsletters and direct marketing communications, in our legitimate interest.

Other

To correspond with you
If you correspond with us, we will use your contact information to respond to your enquiry. We process this information in pursuit of our legitimate interests to develop and maintain relationships with our customers and readers.
To manage our everyday business needs
We may use your personal information to manage our every business needs, including for internal purposes such as auditing, data analysis, troubleshooting, accounting, providing customer service, technical support and fraud prevention in our legitimate interest. Our legitimate interest is the effective management of our business.
To verify your identity
To exercise your data rights, we may need to collect additional personal information from you to verify your identify and to process your request.
When you provide professional services to us
You may provide us with your personal information if you provide professional services to us. We process this information so we can administer, manage and pay for the relevant services you provide and as per the terms and conditions of our contract.

Anonymous information we process

We process data in a form that does not, on its own, permit direct association with any specific individual and therefore cannot be reasonably used to identify or contact you. Aggregated and anonymous data is considered non-personal information for the purposes of this privacy policy.

The legal basis for processing your information

We collect your information for a number of purposes and rely on a number of different legal bases to use your personal information.

To enter into and perform a contract with you

We use your personal information to carry out our obligations arising from any contracts entered into between you and us or to take the necessary steps at your request prior to entering into a contract with us including:

To provide you with the subscription or services you have requested.
To authenticate and verify your account.
To provide customer and technical support.
To send important notices such as communications relating to payment, delivery services, changes to our terms, conditions, and policies and to notify you about changes to our service.
To keep you informed of the benefits of your subscription.
To ensure you get the most out of your subscription.
To deliver exclusive content and benefits to our subscribers.

With your consent, which can be withdrawn at any time

We will, in certain circumstances, rely on your explicit consent to process your personal information. Where we do, you have the right to withdraw your consent at any time by contacting us.

To comply with our legal obligations

We may be required to process your personal information to comply with certain legal obligations to which we are subject, including:

Providing information to Government bodies or agencies when required to do so by law.
If you have exercised one of your data rights, we will retain a copy of all correspondence to demonstrate our compliance with data-protection legislation.
If you have exercised one of your data rights and ask us not to contact you by email at a particular email address, we will need to retain a copy of that email address in order to comply with your no-contact request.
To carry out our statutory audit.

Processing based on our legitimate interests

We process your personal information for carefully considered and specific purposes which are in our legitimate interests and enable us to enhance the services we provide, but which we also believe benefit our customers. Our legitimate business interests do not automatically override your interests. You have the right, free of charge, to object to our use of your personal information for our legitimate interests. If you wish to do so, contact us. Please bear in mind that if you do object, this may affect our ability to carry out certain tasks for your benefit.

Where you object to our use of your personal information for our legitimate interests, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so. We will always ensure there is a fair balance between our legitimate interests and your fundamental right and freedoms.

We process personal information for the following legitimate business purposes:

To manage our everyday business needs and for internal purposes such as auditing, data analysis, troubleshooting, accounting, providing customer service, technical support and fraud prevention.
To provide you with a more personalised experience, such as making content recommendations.
To understanding which content you find useful or interesting.
To determine the effectiveness of promotional campaigns, email campaigns and advertising.
To research and improve our products, services, and customer communications.
To ensure content from our site and mobile applications is presented in the most effective manner for you and for your device.
To develop and maintain relationships with our customers and readers.
To implement customer-retention and win-back strategies.
To better understand and improve the usability, performance, and effectiveness of our services.
To protect you against fraud and to detect, prevent, investigate security or technical issues to ensure our services are secure.
To protect the rights, property and safety of our company or the rights, property or safety of our employees or others.
To verify student credentials and assess the eligibility for a free subscription.
To understand the demographics of our customers and readers.
To send direct marketing to our subscribers or former subscribers.

When and how your information is shared

Within our group

We may share your personal information with any member of our group, which means our subsidiaries, our holding company(ies) and its subsidiaries and use it in a manner that is consistent with this privacy policy.

With third parties

We may share your personal information with third parties for a number of reasons as outlined below. We do not sell your personal information to anyone and only share it with third parties who are facilitating the delivery or fulfilment of our services and or are working on our behalf. We contractually require that our suppliers protect such information from unauthorised access, use, and disclosure.

Third-party service providers

We may share your personal information with third-party service providers which perform services and functions at our direction and on our behalf such as our accountants, IT service providers, product designers, sales and marketing professionals, lawyers, providers of security and administration services and other business advisers.

Third-party service partners

We provide certain services and run promotions in conjunction with third parties and we may share your personal information if the service you have requested is fulfilled by them. These third parties have their own security and privacy policies. You are advised to review these separately.

Third-party advertisers

We disclose non-personally identifiable anonymous information to third-party advertisers to help them reach the kind of audience they want to target. We share summary aggregate reports for our advertisers to measure the effectiveness of the ads they have served. These advertising parties may combine the information we send with other information that you’ve provided to them or that they’ve collected from your use of their services.

Social networking sites

Our website and mobile applications use interfaces with social media sites such as Facebook, LinkedIn, Instagram, Twitter and others. If you choose to like or share information from our sites through these services, you should review the privacy policy of that service. If you are a member of a social media site and logged in, the interfaces configured on our services allow the social media site to connect your site visit and browsing behaviour to the personal data held on your social media site. We can use this information on an aggregate basis to place ads that are based on your interests on these social media sites. These practices are governed by the privacy statements of these social networking sites and you are advised to review these separately.

Data storage and retention

We will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information no longer than is necessary to comply with our business and legal obligations. Where we enter into a legal contract with you, we will hold your personal information for a period of seven years from the date of completion of this contract by reference to the statute of limitation for a legal claim under contract.

International transfers

We may transfer your personal data outside the European Economic Area (EEA). These countries do not always afford an equivalent level of privacy protection and in such circumstances we take specific steps, in accordance with data protection law to protect your personal information. In particular, for transfers of personal data outside the EEA we rely either on an adequacy decision by the European Commission or on contractual protection approved by the European Commission.

Your data rights

You have several rights under data-protection law in relation to how we use your personal information. You have the right, free of charge, to:

Request a copy of the personal information we hold about you in a structured, commonly used and machine readable format.
Rectify any inaccurate personal information we hold about you.
Withdraw your consent where we have relied upon your consent to process your information.
Erase the personal information we hold about you subject to certain exceptions.
If technically feasible, have your personal information transmitted to another data controller in a machine readable format at your request.
Restrict processing of your personal information in certain circumstances.
Object to our use of your personal information for our legitimate interests, for profiling and for direct marketing purposes.
Not be subject to a decision which is based solely on automated processing where that decision produces a legal effect on you or otherwise significantly affects you. We do not make automated decisions of this nature.
Lodge a complaint with the appropriate data-protection authority if you have concerns about how we process your personal data.

These rights are in some circumstances limited by data-protection legislation. If you wish to exercise any of these rights please contact us using the contact form on our home page. We will take measures to verify your identify which we will do by reference to copies of acceptable identification documentation supplied by you.

We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will contact you and explain why.

Consequences of not providing information

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.